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Claims Service
When a material loss claim occurs to property caused by events such
as:
you should
-
Take all
necessary steps to protect your property
-
Call the
Fire Department, Ambulance, SES or Police as appropriate
-
If accident
occurs during business hours, take all steps to evacuate all
people at the situation
-
Providing
there is no dangers, ensure the safe removal of undamaged goods
and company records
-
Have a
security company secure the situation and if necessary employ an
overnight security guard
-
Report the
incident to C A Insurance Brokers, whenever practicable, but
within 24 hours or the next business day.
Lodging A Claim
Claims vary from minor to major losses and insurance companies have
various methods of reporting.
Listed below are the companies who do not require you to complete a
claim form. A phone call is all that is required. Claims can be
registered and instructions given in relation to where to have the
vehicle towed or where to obtain a quote and have the vehicle
assessed if necessary.
Please have certain information on hand to assist in this process.
If you are registered for GST please provide your ABN and your ITC
percentage. If you are reporting a motor vehicle accident please
have the following details: age, license number of the driver or
person in charge of the vehicle. If you have reported your loss to
the police you need to get a crime report number.
Never admit liability even if you think you are at fault.
Telephone
Claims Contacts
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Allianz 131
000
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AMP 131 437
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CGU 1300
550 194 - Strata & Farm Pack
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CGU 1800
810 554 - Other policies
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Suncorp 132
524 or (online at
www.suncorp.com.au)
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Vero 1300
888 073 - Property & Motor
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Vero 1800
222 043 - Motor Fleet
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Zurich 0413
859 405 - (Vehicles over 5 tonne)
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Zurich 07
3864 6212 - (24 hour service)
Other insurers require a claim form to be completed and C A
Insurance Brokers will provide this and report the incident on your
behalf.
Our Claims
Commitment
At C A Insurance Brokers we believe the real test of our service
comes when you are making a claim.
Our claims staff are here to assist you in the smooth transition of
a claim from first notification through to a satisfactory
settlement. We aim to assist you in every way to be “put back
into the position you were in prior to the loss occurring”.
Where there is difficulty or delay on the part of the insurer we
will assist in every way possible to resolve the issue to your
satisfaction.
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